Terms of Service

Last updated: November 7, 2024

Please read these Terms of Service ("Terms") carefully before using Armored VM ("the Service"), operated by ArmoredVM.com.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

1. Accounts

When you create an account with us, you must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password that you use to access the Service and any activities or actions under your password. You agree not to disclose your password to any third party and must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Affiliate Program

Our affiliate program allows customers to receive account credits for referring new users. All affiliate payouts are issued as account credits. Misrepresenting Armored VM to gain credits is prohibited. Any billing issues related to affiliate accounts must be reported within seven (7) days.

3. Links to Third-Party Sites

Our Service may contain links to third-party websites or services that are not owned or controlled by Armored VM. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

4. Refund Policy

All services are prepaid. Refunds may be issued within seven (7) days of service activation, subject to evaluation on a case-by-case basis. Violations of these Terms of Service render you ineligible for refunds. Refunds can only be processed via PayPal or bank transfer. Please contact us for more details.

If you purchased a VPS and decided that you do not like it for any reason, please refer to the following guidelines:

If you are within 7 days of purchase:

• A full refund will be processed if you open a ticket and request a refund and cancellation.
• The cancellation will be immediate; ensure all files are transferred from the VPS as they will not be recoverable.
• If you request a cancellation but do not request a refund, the cancellation will follow the regular procedure of terminating at the end of the billing period.

If you are outside of 7 days of purchase:

• There is no refund for services beyond 7 days.
• The cancellation will occur at the end of the current billing cycle, and your payment method will not be charged further.
• The VPS will remain active for this time and available for use until the end of the billing cycle.

If you purchased the wrong VPS package within 7 days of purchase:

• Create a ticket regarding the VPS package you wish to have.
• A credit will be issued to your account for the full amount of your previous package.
• You can then purchase the correct package, and the credit will cover a portion or the full invoice.

If your VPS has been terminated due to abuse, fraud, or violation of our Terms of Service:

• No refund is provided in this case.
• Your account details may be provided to third-party reporting services for fraudulent or illegal activities to warn other hosting companies.
• If you file a dispute, you will be blacklisted from future services, and any related accounts will be terminated without a refund.

5. Chargebacks and Payment Disputes

Chargebacks or payment disputes are strictly prohibited and may result in immediate termination of your services. Clients initiating chargebacks will forfeit any potential refunds and may be prohibited from future purchases. If you have concerns with a payment or service, please reach out to us.

6. Service Abuse and Acceptable Use

By using Armored VM, you agree to use the Service responsibly and to avoid any activity that could harm the usability of the Service or the security of our systems. We reserve the right to suspend or terminate access to the Service immediately, without prior notice, for any behavior that violates these Terms, including but not limited to:

• Launching or facilitating (D)DoS attacks or other harmful network activities
• Distributing malicious files or malware
• Sustained high network or CPU usage without prior authorization
• Hosting content that infringes on copyright or trademarks
• Unauthorized or pirated software usage
• Fraudulent or phishing activities
• Operating gambling, lottery, or other prohibited content
• Sending unsolicited email (spam)

If your assigned IP address is blocked due to a violation, your service may be suspended pending resolution. Continued violations may lead to permanent termination.

6.1 Investigation of Abuse and Security Violations
In cases of suspected abuse, malicious activity, or any behavior compromising the security or integrity of Armored VM’s infrastructure, network, or other users, you agree that Armored VM reserves the right to access and investigate your Virtual Private Server (VPS) directly. This access may occur without prior notice to the customer and is solely intended to verify compliance with these Terms, investigate suspected violations, or address any actions posing a security risk to our systems or other users.

Armored VM staff conducting investigations will limit their review to files, processes, or configurations directly relevant to the investigation, and will handle any data obtained in compliance with our Privacy Policy. Information or evidence gathered may be disclosed to law enforcement or regulatory bodies if required by law or if illegal activities are discovered.

7. Optional Backup Services

Optional backup services are available for purchase. You may create and manage manual backups through your customer account, with a limit of three (3) backups per Virtual Private Server (VPS) if purchased. Armored VM may, at its discretion, create a backup for internal or administrative purposes, including providing content to law enforcement if legally required.

8. Data Responsibility

You are responsible for managing and securing data on your service. While we will attempt to restore data in the event of a hardware failure, we are not liable for data loss. We recommend that you regularly back up your data to safeguard against any potential loss.

9. Law Enforcement and Legal Compliance

Armored VM may, without prior notice, disclose user data, including but not limited to account information, IP addresses, usage logs, or content hosted on our servers, to law enforcement agencies if required by law or if we reasonably believe such action is necessary to:

• Comply with a legal obligation
• Protect the rights, property, or safety of Armored VM, its users, or the public
• Investigate fraud, security, or technical issues
• Respond to lawful government requests

Additionally, if, during an investigation of abuse or malicious activity (as outlined in Section 6.1), Armored VM discovers evidence of illegal activities, we may disclose relevant findings to law enforcement or other regulatory bodies in accordance with applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Armored VM, its affiliates, and their respective employees, contractors, agents, officers, and directors from any and all claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of or related to:

• Your use of the Service
• Your breach of these Terms
• Any content you submit, post, transmit, or otherwise make available through the Service
• Your violation of any rights of a third party or applicable law

11. Limitation of Liability

To the fullest extent permitted by applicable law, Armored VM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Unauthorized access to or alteration of your transmissions or data
• Any other matter related to the Service

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of [Your Country/Region], without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts located in [Your Specified Jurisdiction], and you hereby consent to the jurisdiction of such courts.

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect. These Terms constitute the entire agreement regarding the Service and supersede any prior agreements.

13. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice. By continuing to access or use the Service after revisions become effective, you agree to be bound by the updated Terms. If you disagree with the new terms, please discontinue use of the Service.

14. Support

All support requests should be submitted through our ticketing system within the customer portal. As a self-managed service provider, customers are responsible for configuring and managing their own services.

15. Contact Us

If you have any questions about these Terms, please contact us at [email protected]